Refund Policy

14-Day Refund Policy

We want you to be satisfied with your purchase. If you're not happy with your purchase, we offer refunds under the following conditions:

1. Refund requests must be made within 14 days of the original purchase date.
2. To prevent abuse of our refund policy, customers who have created more than three (3) stories using their purchased credits are not eligible for a refund.
3. Downloading or exporting stories from our platform constitutes use of the service and may affect refund eligibility.
4. We reserve the right to deny refund requests if we suspect abuse of the refund policy or excessive refund activity.

If you wish to request a refund and meet the above criteria, please contact us at: [email protected]. Please include your order number and reason for the refund request. We will review all refund requests on a case-by-case basis and make a determination within 5 business days of receiving the request.

By making a purchase, you agree to abide by this refund policy.

The Wonder Machine reserves the right to modify this policy at any time. Any changes will be effective immediately upon posting on our website.